Complaints Policy regarding Accredited Programs

Version 1.3

Download the Complaints Policy regarding Accredited Programs (6 pages PDF)

This policy ensures we handle complaints about accredited programs fairly and transparently.

It applies to complaints that an accredited program did not comply with our accreditation standards.

We will consider:

• complaints about systemic concerns 

We will not consider:

• complaints of a personal nature
• complaints about program advertising

Other organisations you may want to contact about your concern:

• Australian Competition and Consumer Commission (ACCC)
• Australian Skills Quality Authority (ASQA)
• Tertiary Education Quality and Standards Agency (TEQSA)