Concerns Policy regarding Accredited Programs

Version 2

Download the Concerns Policy regarding Accredited Programs (6 pages PDF)

This policy ensures we handle concerns about accredited programs fairly and transparently.

It applies to concerns that an accredited program did not comply with our accreditation standards.

Third-parties may wish to raise a concern about an accredited provider or program. These concerns may be about one or more issues as below (list not exhaustive)¹:

1. Academic misconduct,
2. Corrupt conduct,
3. Maladministration,
4. Racist, homophobic, sexist or other discriminatory conduct,
5. Conduct of staff or students,
6. Improper use of provider facilities,
7. Unreasonable or unfair provider policy or program, or
8. The quality/adequacy/relevance of a program of study.

¹ List adapted from: “Complaint Handling at Universities: Australasian Best Practices Guidelines” (ACT Ombudsman, Commonwealth Ombudsman, March 2016)

The APC can only investigate concerns where they apply to the relevant accreditation standards.

To lodge a concern email accreditation@pharmacycouncil.org.auaccreditation@pharmacycouncil.org.au

The APC will investigate all substantiated concerns regardless of type where it has authority to do so under the National Law.

Other organisations you may want to contact about your concern:

• Australian Competition and Consumer Commission (ACCC)
• Australian Skills Quality Authority (ASQA)
• Tertiary Education Quality and Standards Agency (TEQSA)